Ratnakar Lavu is the chief digital information officer at Elevance, the holding company for Blue Cross and Blue Shield plans in about 14 states (generally called Anthem Blue Cross). We had a great talk about what Elevance’s priorities are and Ratnakar’s goal is to use technology to simplify the member experience. They rely heavily on AI and chatbots to help members educate themselves and help providers expedite pre-authentication approvals, etc. We also look at how they work with suppliers and help them scale.Matthew Holt
